about payment and shipping


We work with Stripe accepting all major debit and credit cards. In case of bank transfer, bank information and account number will be sent to you separately. We arrange shipment right after payment reaches our account. Payment must be received before your item will ship. If payment is not received within 7 days after the order, the order will be canceled without any notice.


<Local shipping>

All *available* orders will be shipped within 2-4 working days after receipt of payment via Singapore Registered Post. All local shipping within Singapore is charged at a flat rate at S$5 and we are pleased to offer free shipping for orders over S$100. 

All products are packed with the greatest care.


<International shipping>

We're happy to ship overseas. Please contact us for a quote, but unfortunately tsugu is not responsible for custom fees and handling costs.


Please view our term here about delivery and payment for more details. 

<Return policy> 

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the original condition and packaging that you received it. 

Please view our return policy here for more details.